How RestAssure Works
Simple Guest Support. Professional Resolution. No Stress.
Rest Assure is a monthly subscription program for hotels that makes handling guest issues easy, consistent, and stress-free.
From check-in to incident resolution, we provide the tools, process, and 24/7 support so hotel staff can focus on hospitality — while we handle guest concerns professionally and off-site.
Step 1 - Subscribe Your Hotel
A Monthly Agreement for Guest Incident Support & Reporting.
Your Rest Assure subscription gives your hotel access to:
- 24/7 guest support services
- Proper guest incident reporting tools
- Staff guidance for handling guest issues
- A clear, professional process for resolving guest concerns
Think of it like hiring a 24/7 guest assistance team — ready to support your hotel whenever a guest issue arises.
Step 2 — Offer Guests an Optional Support Fee at Check-In
Hotelier Sets The Price — We Provide The Process
Hotels have the option to offer guests an added support fee at check-in — typically between $4.95 to $10.95 per stay. This provides the guest with peace of mind knowing their stay is backed by a trusted resolution process.
Guest Support Fee Helps Resolve:
- Accidental room damage caused by a guest
- Stolen or missing guest personal items
- Guest slip & fall concerns or incident reporting
- Guest dissatisfaction with their stay or service
- Pet-related incidents or accidental damage (Coming Soon)
This optional fee not only supports your guests — it creates a new revenue stream for your hotel.
Step 3 - Resolve Guest Issues Quickly & Professionally
Online Guest Support Portal & 24/7 Live Assistance
when a guest reports an issue:
- Hotel staff direct the guest to RestAssure's secure online support portal — available 24/7.
- Guests can submit their concern or call our dedicated support line anytime, day or night.
- RestAssure handles the documentation, resolution process, and guest communication — off-site and on your behalf.
Why Hotels Choose RestAssure:
- Easy, standardized guest resolution process
- Hotel staff stay focused on operations
- Guests feel supported and heard
- Protect your reputation and improve reviews
- Create new revenue at check-in
Join hundreds of hoteliers simplifying guest issue resolution and improving the guest experience with RestAssure.
Do you have any more questions?
Contact
Need Help? We're Here When You Need Us.
E-mail: support@restassurehotels.com